An operational platform for medical travel facilitators and healthcare partners to manage inquiries, coordinate with hospitals and support more connected patient journeys.
Revance Care is a medical tourism technology platform — a coordination CRM for the teams that arrange cross-border treatment. It gives medical travel facilitators, care coordinators and healthcare partners one structured place to handle inquiries, patient information, hospital requests and follow-up.
Revance Care is a product of R&Y Partners, alongside Revance Score, Revance CRM and Revance Engage. It is a solution and technology provider — not a medical tourism agency. Service partners manage medical travel operations and their own patient relationships.
Partners are the customers of Revance Care. Patients and families benefit indirectly, through the service their chosen provider delivers.
Who: medical tourism agencies, patient facilitators, care
coordinators, hospitals and clinics.
Pain point: inquiries, documents and hospital replies are scattered across
inboxes and chat threads.
How it helps: one place for inquiries and case information, with a
consistent way for staff and hospital contacts to coordinate.
Potential benefit: fewer repetitive manual steps and clearer case status
as case volume grows.
Who: agencies and partners who use Revance Care behind
the scenes to serve their own patients and customers. (B2B2C means business to business
to consumer: we serve the business, the business serves the patient.)
Pain point: a patient journey that feels disjointed from first inquiry to
follow-up.
How it helps: an operational foundation for a clearer, more professional
journey under the partner's own brand.
Potential benefit: continuity across teams while the partner keeps the
customer relationship.
Who: people exploring or arranging treatment abroad
through a participating provider.
Pain point: explaining the same case again and again to different
people.
How it helps: information and documents are organized on the provider's
side, so next steps can be communicated more consistently.
Potential benefit: better continuity and, where the provider enables it,
more visibility into progress. Experience depends on each partner's process.
An illustrative workflow. Actual steps depend on the partner's process and on the capabilities available at the time. Revance Care does not make clinical decisions or deliver treatment.
A new request comes in and a case is opened, so nothing depends on someone remembering to write it down.
Patient details, documents and ownership are kept together, so the team works from a single record.
Requests to hospitals are prepared from the case record rather than rebuilt by hand each time.
Email exchanges with hospital contacts stay linked to the case they belong to.
Status and next actions stay visible, so cases keep moving and follow-ups are not missed.
Revance Care is in active development. The capabilities below describe the workflow it is designed to support; availability is confirmed with each partner during a demo.
Designed to turn each new inquiry into a structured case, so requests are captured consistently from the first contact.
Designed to keep patient information together and show who owns each case, so colleagues do not duplicate effort or contact the same patient twice.
Designed to prepare requests to hospitals from the case record, with document handling assisted by OCR in the demonstrated workflow. A planned capability, not yet generally available.
Designed to keep hospital correspondence tied to the case it concerns, instead of scattered across personal inboxes.
Designed to move each case through clear stages with visible next steps, so follow-ups happen on time.
Staff review and decide before anything is sent. Revance Care supports the team's work; it does not replace their judgment.
Everyone sees the same case record and the same status, instead of piecing it together from separate emails and messages.
Less retyping and chasing. Hospital requests and follow-ups come from one place.
A shared process helps different team members handle similar cases in a similar way, under the partner's own brand.
A structured foundation for handling more cases and, over time, additional destinations.
Built with the realities of coordinating care across countries in mind: different teams, hospitals, languages and time zones.
Revance Care is starting in Asia-Pacific countries, where medical travel between neighboring markets is a natural fit for a shared coordination platform.
Our goal is to expand globally and support more origin and destination markets over time. That is the direction we are working toward. Availability will vary by country and partner, and Revance Care is not yet available everywhere.
Tell us how your team handles inquiries and hospital coordination today. We'll show you where Revance Care could fit.
